For ages 21 and above

Responsible Gaming Commitment

bankar believes that gaming is at its best when it is controlled, informed, and planned. We care about the wellbeing of every member — the game should always be an enjoyable experience, not a burden.

Age 21+ mandatory
Self-exclusion available
24/7 support ready

Age Limit and Membership Policy

To open an account and take part in any game at bankar, a member must be at least 21 years old. This policy is strictly enforced and age is verified at the time of registration. Our Terms and Conditions contain full details on the age verification process, required documents, and account suspension.

If any parent or family member suspects that a minor has gained access to an account, please notify our support team immediately. We will act promptly.

Important: Creating an account on behalf of another person, sharing login details, or allowing others to play is a direct violation of our terms. Each account is for one adult individual only.

In accordance with our Privacy Policy, personal information submitted for age verification is kept secure and is not shared with third parties.

21+

Age Limit is Mandatory

Participation in both casino and betting is strictly prohibited for anyone under 21. This is part of both the law and our policy.

How is age verified?

  • National ID Card (NID) or passport
  • Information provided at the time of registration
  • Additional documents may be requested if needed
  • Withdrawals may be restricted until verification is complete

Tools for Self-Control

At bankar, every member can set their own gaming limits. These tools can be requested directly through live chat and generally take effect within 24 hours.

Deposit Limit

Set a maximum amount you can deposit per day, per week, or per month. Reducing the limit takes effect immediately; increasing it requires a 24-hour wait.

Deposit

Session Time Limit

Set how long you can stay on the site in one session. After the set time, you will automatically receive a warning and will be logged out if needed.

Session

Temporary Break

You can temporarily close your account for a few days or a few weeks. During this time you will not be able to log in and will not receive any marketing messages.

Cooling-Off

Self-Exclusion

If you want to stop playing for an extended period, apply for self-exclusion — for 6 months, 1 year, or permanently. The account cannot be reopened during this time.

Self-Exclusion

Loss Limit

Set in advance the maximum amount you can lose within a given period. Once the limit is reached, no further bets can be placed for that day or week.

Loss Limit

Contact Support

Contact our 24/7 live chat to set or change any limit. Our team can assist in both Bengali and English.

Support

Fill in the details below to send a limit request — our support team will get in touch.

Your username
Deposit / Loss / Session / Self-Exclusion
e.g. ৳2,000/week
01XXXXXXXXX
Write any relevant details…

Warning Signs of a Problem

Gaming for entertainment can become a problem when control is lost. If you notice the following signs in yourself or someone you know, it is important to act quickly.

Do not ignore these signs:

  • Repeatedly playing to try to win back lost money
  • Feeling restless or anxious when not playing
  • Hiding the amount you play from family or friends
  • Taking on debt or using money meant for essential expenses to play
  • Neglecting work, studies, or social life
  • Trying repeatedly to stop but failing

These signs are not a mark of weakness — they indicate a common mental health issue that can be resolved with the right support.

Where to Seek Help

If you are struggling, do not keep it to yourself. There are several sources of support:

bankar Support

Contact our 24/7 live chat — we can help with everything from minor concerns to permanent self-exclusion. You can also write to us by email: [email protected]

Family and Trusted People

Talking openly with someone close to you is often the first and most effective step. The support of family plays a significant role in overcoming a problem.

Professional Counselling

Seeking help from a psychologist or counsellor is a brave and sensible decision. Professional guidance for problematic gaming is now available in Bangladesh.

Useful Habits for Mindful Gaming

For regular players at bankar, following a few simple but effective habits can help keep life in balance.

Set a budget in advance

Decide in advance how much you can spend on entertainment each week or month. Think of this budget as an entertainment expense — not a substitute for any essential cost. Setting a deposit limit ensures this is followed automatically.

Keep track of your time

Playing for long stretches at a time reduces focus and judgement. Take regular breaks, turn your attention to other activities, and use session limits to make it easier to stop on your own.

Do not play in the hope of winning

Gaming is for entertainment — not a source of income. The outcome of every game is random, and past results have no effect on future ones. Placing more bets to recover lost money is called "chasing losses" — it is the most common sign of problematic play.

Do not bet on impulse

Gaming to get temporary relief from anger, frustration, loneliness, or stress can make things worse over time. If you are feeling this way, take a break from gaming and talk to someone you trust.

Keep track of yourself

Ask yourself from time to time — how much have I deposited in total this past month? What is the gap between wins and losses? If you do not know, or if looking at the figures feels uncomfortable, that itself is a signal.

More information about responsible gaming is available in the bankar FAQ section — see our FAQ page.

Let your family know

If the people close to you know that you play online games and are aware of your habits, it becomes easier to get support at the first sign of a problem. Hiding it from family is often where problems begin.

Questions About Responsible Gaming

If you apply via live chat, it usually takes effect within 24 hours. Applying by email may take a little longer. Once self-exclusion is active, it cannot be lifted before the set period ends.

No — a request to increase a limit is subject to a 24-hour cooling-off period. This is intentional, to prevent limits from being raised in the heat of the moment. Reducing a limit, however, takes effect immediately.

No. The minimum age to open an account and take part in any form of gaming or betting at bankar is 21. There are no exceptions to this policy.

Before self-exclusion takes effect, you are given the opportunity to withdraw any balance remaining in your account. The support team will explain the full process when you apply.

Start by talking to them directly and with empathy. If needed, contact our live chat — we can also assist family members in taking steps related to an account. Seeking professional counselling is another effective option.

A temporary break (cooling-off) lasts from a few days to a few weeks — the account is reactivated automatically when the period ends. Self-exclusion is for 6 months or longer — the account cannot be reopened under any circumstances during that period.

Yes. You can write to us by email at [email protected]. Both live chat and email offer 24/7 support in Bengali and English.