bankar Privacy Policy

1 Introduction and Scope of Policy

This privacy policy applies to all registered and unregistered users of bankar's website and related services. By accessing the bankar platform, you agree to comply with the terms described in this policy.

This document is an integral part of bankar's legal framework. This policy is linked to our Terms and Conditions and operates under the same legal framework. Reading both documents together will give you a complete legal picture of managing an account at bankar.

bankar reserves the right to change or revise this policy at any time. Users will be duly notified before any changes take effect.

2 How We Collect Information

bankar collects user information in several ways. Information collected through each method is used for a specific purpose, and no data beyond what is necessary is retained.

2.1 Information You Provide Directly

When you create an account at bankar, you voluntarily provide your own information. This information is collected through registration forms, the identity verification process, and communication with customer support.

2.2 Automatically Collected Information

When you use our website, certain information is collected automatically. This includes your device's IP address, browser type, operating system, and your navigation patterns on the site. This information is used to improve the functionality of the site.

2.3 Payment-Related Information

During deposit and withdrawal processes, the necessary financial information is collected when completing transactions via bKash, Nagad, Rocket, or bank transfer. This information is used solely to complete transactions and prevent fraud.

3 Types of Information Collected

bankar collects the following types of information, each of which is essential for providing services:

3.1 Identity Information

• Full name (as per ID)
• Date of birth (for age verification)
• National ID or passport number
• Current address
• Email address
• Mobile number

3.2 Financial Information

• Mobile banking account number (bKash, Nagad, Rocket)
• Bank account details (where applicable)
• Transaction history and amounts

3.3 Usage Information

• Gaming activity history
• Login times and frequency
• Technical information about device and browser
• Records of communication with customer support

4 Purpose of Using Information

bankar uses collected information only for the following purposes. Your information will not be used beyond the purposes listed here.

4.1 Service Operation and Improvement

Your information is used to keep your account active, complete transactions, provide uninterrupted gaming services, and ensure round-the-clock customer support. bankar's 24/7 live chat support team may use this information to resolve your issues quickly.

4.2 Identity Verification and Security

Identity information is verified to ensure account security, prevent fraudulent activity, and block unauthorised access.

4.3 Legal Compliance

Necessary information is retained to comply with anti-money laundering regulations and to meet the requirements of relevant authorities.

4.4 Communication and Notifications

Your email and mobile number are used to send important account-related notices, transaction confirmations, and security alerts.

5 Data Storage and Security

bankar has implemented industry-standard technical and administrative measures to protect your information.

5.1 Encryption Technology

All data exchanged between your browser and our servers is protected by SSL (Secure Socket Layer) encryption. Payment information is stored with high-level encryption.

5.2 Access Controls

Only staff members who require your information for their work can access it. All staff operate under strict confidentiality agreements.

5.3 Data Retention Period

Your information is retained for as long as your account is active and for any period required by legal obligations. Even after an account is closed, it may be necessary to retain certain information for a specified period to meet regulatory requirements.

5.4 Response to a Data Breach

In the event of a data breach, bankar will promptly notify affected users and take immediate steps to limit any damage.

6 Sharing Information with Third Parties

bankar may share your information with third parties in limited and specific circumstances.

6.1 Service Partners

Payment processors (for bKash, Nagad, Rocket, and bank transactions), technology infrastructure providers, and gaming software providers may receive the necessary information on a limited basis. These partners are also legally obligated to follow the same standard of privacy policy.

6.2 Legal Requirements

We may be legally required to disclose your information to comply with Bangladesh law, to follow court orders, or to respond to lawful requests from government agencies.

6.3 Business Changes

In the event of a change in business ownership, merger, or acquisition of bankar, user information may be transferred to the new entity. However, users will be notified in advance in such cases and the terms of this policy will remain in effect.

7 Cookies and Tracking Technology

The bankar website uses cookies and similar technologies to improve your experience and maintain service quality.

7.1 Types of Cookies

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Functional Cookies: Help remember your preferences and settings.
• Analytical Cookies: Help review site usage to improve services.

7.2 Cookie Controls

You can accept or reject cookies through your browser settings. Please note, however, that disabling essential cookies may affect some important functions of the website.

7.3 Third-Party Tracking

Gaming software providers may use their own cookies. These cookies fall under their own privacy policies, which are outside bankar's control.

8 Your Rights and Controls

bankar believes you should have full control over your personal information. You have the following rights:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information beyond what is required by legal obligations.
• Right to Restrict Processing: The right to request that processing of your information be limited in certain circumstances.
• Right to Object: The right to object to the use of your information for a specific purpose.

To exercise these rights, contact our customer support team. We provide support in Bengali and English via 24/7 live chat and email.

To learn more about your account control rights related to responsible gaming, read our Responsible Gaming page.

9 Protection of Minors

All services at bankar are for individuals aged 21 and above only. Protecting minors is one of our top priorities.

Age verification is mandatory during the registration process. We do not intentionally collect or store any information from minors. If we become aware that a minor has registered on our platform, the relevant account will be closed immediately and the collected information will be deleted.

10 Policy Changes and Contact

bankar periodically reviews and updates this privacy policy. The following process is followed for changes:

10.1 Notice of Changes

If any significant changes are made, users will be notified in advance by email or through the website. The date on which changes take effect will always be noted at the top of the page.

10.2 Continued Use Means Consent

If you continue to use bankar services after a policy change, it will be assumed that you have agreed to the new policy. If you do not agree, the option to close your account is always available.

10.3 Contact Us

If you have any questions or concerns about this privacy policy or the use of your information, contact our support team directly. For general questions about various aspects of the site, visit our FAQ page — you will find answers to many questions there.